Refund Policy
Last updated 2 October 2026.
30 days to change your mind
If you are not happy with SafeGrd for any reason, you can ask for a full refund of any payment within 30 days of the date it was charged, whether a first subscription, a renewal or an upgrade, monthly or annual. You do not need to give a reason.
Every organization also starts with a free 14-day trial, with no card, so you can see backups and restore drills working before you pay anything.
How to ask
Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for your order and handles its refund. Either:
- ask Paddle directly: go to paddle.net and find your order with the email address you paid with; or
- email us at support@safegrd.dev with the email address you paid with, and we will arrange it with Paddle.
Refunds go back to the original payment method. Once approved, most arrive within 5–10 business days, depending on your bank or card issuer.
What happens to your account
When we refund a subscription payment, we cancel that subscription so you are not charged again, and your organization returns to the free plan. Nothing is deleted: every surface you protect keeps being backed up, every snapshot stays in your own storage, and your key still decrypts it.
After 30 days
You can cancel at any time and you will not be charged again; you keep your plan until the end of the period you have paid for. We also never charge twice for the same period: a downgrade takes effect at the end of the period you have paid for, and an upgrade charges only the prorated difference. If something has gone wrong with a charge at any time, write to us and we will look at it.
We may decline a refund only where there is evidence of fraud or abuse of this policy, such as repeated refunds on the same account. Your rights under consumer law are not affected by this policy.
Paddle’s own refund policy and buyer terms also apply to your purchase.